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PARMIGIANI FLEURIER Tonda PF Sport Chronograph

In broadening Parmigiani Fleurier’s line of Tonda PF Sport offerings, the luxury watch Maison has introduced a trio of new chronograph models to its collection for the year.

Offered in stainless steel builds, the assortment of new time-tellers are presented in an elegantly crafted 42mm watch case, boasting polished and satin finishings complete with a knurled bezel. In bringing out its sporty appeal, the watches are paired with complementing rubber straps that come with a Cordura-treated look.

In line with Parmigiani Fleurier’s usual tone, the new Tonda PF Sport Chronographs arrive in three new understated yet elegantly sporty colorways: Artic Grey, London Grey and Milano Blue. Each of the options is paired with its namesake hues on the dial, coming in the form of the timer flange and subcounters.

The dial plate arrives in a clou triangulaire guilloché pattern, where it’s paired with rhodium-plated skeletonized delta hands and appliques. A closer glance at the dial will reveal that the background for the date windows echoes the coating for the lumed indices.

Powering the references at the core are the PF070 Manufacture movement, a COSC-certified automatic caliber that comes with an integrated chronograph. Geared with 65 hours of power reserve, the piece ticks at a frequency of 36,000 vph, where every movement including its 22-carat rose gold oscillating weight, is proudly on display through its transparent caseback.
I’d happily admit to being smitten with Parmigiani Fleurier’s new look. The hits seem to be coming thick and fast this year, following the brand’s Watches and Wonders novelties. After the focus on the rebirth of the Toric, we get three new versions of the Parmigiani Fleurier Tonda PF Sport Chronograph this time.

Parmigiani’s intricate dial treatment and a newfound air of minimal cool suits it well. While I’m a fan of earlier Tonda designs with quirky asymmetric overlapping registers, the clean, new look is suave. For me, Parmigiani Fleurier has simply become a very good alternative to the usual suspects, and maybe it’s about time.
The minimalist PF range has become the new calling card for the brand, and the “regular” micro-rotor PF is anything but. With its broad and sleek take on integrated-bracelet chic, the vibe is modern. Too many other brands are following the coattails of Genta and Hysek too closely when it comes to design, but not Parmigiani. The genre might have been created half a century ago, but this is the Fleurier-based brand’s take on it with a wide bracelet or strap and an easily recognizable design. The dials sport Parmigiani’s triangular hobnail guilloché (clou triangulaire) and offer a clean aesthetic framed by the trademark knurled bezel. You can order a bracelet for the Tonda PF Sport, but on a strap, this is about the casual-chic look. It’s a juxtaposition of luxury and sports that we know from the Oysterflex-equipped Yacht-Master and Vacheron Overseas, and it is becoming increasingly popular. The comfortable, wrist-hugging textile-patterned rubber straps from Parmigiani have the right blend of comfort and toughness. Well, perhaps I should say “perceived toughness” as I’m not sure I’d engage in any extreme sports wearing a €30K+ watch, but if you would, you have my respect. After all, a well-worn watch is a happy watch, right?
The last time we saw the Tonda PF Sport range, it was a case of panda cool. And for me, the blend of elegance and sporty lean has made it a great alternative to two greats. Cost-wise, the Tonda PF Sport is close to the slightly more expensive Overseas, while the Daytona is less expensive at retail but, as we all know, very hard to get. However, the main difference is a more open outlook on diversification, with three colors expanding the previously four-reference monochrome range. Adding these three quietly colorful versions also says a lot about the brand’s faith in the Tonda PF Sport line and its success.
The case’s 42mm diameter and 12.9mm thickness remain, but now we see a deep Milano Blue, a warm London Grey, and a crisp, blueish Arctic Grey adding a flourish to the range. The colors might be muted, but with the tonality of the fabric straps, the look is one of restrained, casual swagger. The colorways are named for the sub-dials and outer minute track, and each variant comes with a matching woven-look rubber strap. Inside, the chronometer-certified manufacture caliber PF070 with its 65-hour reserve is the same as before, an obsessively finished piece of micro-machinery. Its mix of satin-finished bridges and hand-beveled edges is visible through the sapphire crystal on the back, as is its skeletonized, polished, and sandblasted 22K rose gold rotor.
So many brands are jumping on the bandwagon of integrated-bracelet watches, with some claiming to have reinvented the genre. However, what a watch design might gain in cohesiveness it often loses in versatility. The end-link compromise does not look good when changing from bracelet to strap. But this is where Parmigiani designers have risen to the task. Here, it looks natural, and I love it when a watch can be imbued with multiple personalities. The Tonda PF Sport Chronograph exemplifies the smooth transition from a wrist-hugging strap to a slim case for an automatic chronograph.
If you’re a WIS, you will notice the lug interface, but it is one of the smoothest around. I tried on the Tonda PF Sport Chrono in delicious rose gold at Geneva Watch Days last autumn, and I can say it felt natural. It’s not a small watch at 42mm wide, but with the 12.9mm thickness and the trademark curved lugs, it feels soft on the wrist and temptingly comfortable. Without seeing any sales figures, I’m sure the last three years have seen a massive rise for the brand, and it is all deserved.

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Parmigiani Fleurier – Tonda PF Skeleton

The new Parmigiani Fleurier Tonda PF Collection is enriched by a sophisticated squelette timepiece, the Tonda PF Skeleton, recently unveiled by Parmigiani Fleurier on occasion of the Watches and Wonders watch exhibition (Geneva, March 30- April 5).
Available in two variations – in 18ct rose gold and in steel with a platinum 950 knurled bezel – this model comes in a 40 mm case that is slightly thicker (8.5 mm vs 7.8 mm) than the Tonda PF Micro-Rotor, the inaugural piece of the new collection. Thanks to a screwed-in crown, the watch is water resistant to 100 metres / 330 feet. With the Parmigiani Fleurier Tonda PF Skeleton, Parmigiani Fleurier fully showcases the architecture of the PF777 calibre while preserving its balance and volume. Even the barrel is openworked revealing the mainspring that drives its balance at a rate of 28,800 vibrations per hour. The graphite-coloured openworked dial alternates sandblasted and satin-brushed surfaces and is completed by suspended hour markers. The two openworked hands glide over the large dial opening, which retains only a chapter ring to facilitate the reading of the time. Visible through the transparent sapphire crystal caseback, the 22ct rose gold oscillating weight nicely blends with the airy structure comprised of 187 components. The autonomy of the watch is 60 hours.
Completed by a fully integrated bracelet, the Parmigiani Fleurier Tonda PF Skeleton has a price of CHF 59,000 in stainless steel (ref. PFC912-1020001-100182) and CHF 88,000 in rose gold (ref. PFC912-2020001-200182).

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Parmigiani Fleurier Tonda PF

With Geneva Watch Days officially kicking off tomorrow, Parmigiani Fleurier has fired the starting pistol by unveiling a refresh of its Tonda collection, just in time for the company’s 25-year anniversary.

In 1996, Michel Parmigiani – a world-renowned restorationist and dedicated supporter of Fleurisian watchmaking – founded his namesake firm with the financial support of the affluent Sandoz family, who Michel had already been working with, in his capacity as a restorationist. For 25 years, Parmigiani Fleuer has operated in a silo of Swiss watchmaking, producing some of the most intricate and detailed watches under its own name, while also growing its operation in scope and scale to include an array of smaller in-house factories that produce everything from hairsprings (Atokalpa) and screws (Elwin) to cases (Les Artisans Boîtiers) and dials (Quadrance & Habillage).
With the help of these facilities, Parmigiani Fleurier Tonda PF has created over 30 in-house movements in 25 years – an incredible pace for what first appears to be a small-time player in the watch industry. But that’s what makes the company one of the watch world’s true hidden gems – not only does Atokalpa create hairsprings for Parmigiani Fleurier timepieces, but also for any Swiss watch brand that seeks a higher-end alternative to the hegemony of ETA and Sellita.

As a result of Parmigiani Fleurier Tonda PF dedication to its founder’s individual perspective and worldview, many of its watches have remained under the radar, skipping mainstream success for true indie charm. But after 25 years, Parmigiani Fleurier is looking to go bigger and bolder. The company hired away the Head of Watches at Bulgari, Guido Terreni – one of the masterminds behind the Octo Finissimo – to be its new CEO (check out our interview with him from earlier this year, here).
This week at Geneva Watch Days, Parmigiani Fleurier Tonda PF will reveal its first collection under Terreni’s hand – the new, all-expansive Tonda PF line. It’s a refresh of the company’s long-running Tonda collection that consists of seven total watches, in four styles, to start, each with an integrated bracelet, including a two-hander, a high-beat chronograph, an annual calendar with retrograde date, and – the star of the show – a high-beat split-seconds chronograph cased in solid platinum.
I’ve long considered myself the resident Parmigiani champion on the HODINKEE staff. Michel was the first serious independent watchmaker I met when I started my career in the watch industry back in 2015ish, and I was able to visit the restoration workshop in 2019, where I promptly fell even deeper in love with the company’s approach. Its off-kilter design language and all-encompassing outlook on watchmaking has even influenced how I look at other independent watchmakers in this space – that’s how lost in the Parmigiani sauce I am.
I say all this because even I, a full-throated supporter of the company’s endeavors, recognized that Parmigiani needed someone with a critical eye to come in and determine what’s next for the brand, or how it can break into the next tier of watch brands with even broader recognition. It’s great to be an indie darling, but that’s not what pays the bills these days.

So I was excited to see what Terreni’s strategy would look like, and we finally have it. To me, this looks like a continuation of what the company started last year with the Tondagraphe models, but a more streamlined, less ornamental take on the integrated bracelet phenomenon. It all starts with the introduction of a new dial emblem – the “PF” logo now appears in an applied vertical oval at 12 o’clock on each dial. A Grain d’Orge guilloché dial pattern is consistent across all seven watches in the new series, as are the solid-gold openworked hands, the multi-finish bezel taken from the original Tonda line, and applied hour markers set across two levels of the dial. The case bears a distinctive silhouette, flowing in a bassiné fashion, to wear ergonomically on the wrist.

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From there, the four model variants differ. The entry-point into the new collection is the Tonda PF Micro-Rotor, a pair of simple, well-proportioned pieces that measure 40mm × 7.88mm. Available in stainless steel or 18k rose gold, with a matching integrated bracelet and a warm grey dial, the two watches are the most direct responses to the traditional time-only champions of this category of watchmaking. Parmigiani updated one of its flagship movements, the platinum micro-rotor-equipped caliber PF703, to integrate the minute oscillating weight inside the movement rather than locating it in its typical place, laying on top of it.

The first thing I notice here is the lack of verbiage on the dial. Save for the applied 12 o’clock PF logo, there is absolutely no text, branding, or numerals. Looking at the press images it almost looks incomplete, but I’m sure in person it’s a welcome adjustment.
The Parmigiani Fleurier Tonda PF Chronograph, an integrated high-beat chronograph operating at 5 Hz, is the next release in the collection. Available in stainless steel or rose gold (sense a theme yet?), the 42mm × 12.4mm pair of chronographs have a rich dark blue dial with sub-dials in the three, six, and nine o’clock arrangement. The caliber PF070 inside is operated by a column wheel, and I particularly enjoy the use of cushion-shaped pushers here as a complement to the flowing curvature of the case design. Parmigiani says that this choice was made to “fuse with the profile of the Tonda PF Chronograph’s lugs.” A new openworked oscillating weight with a central PF medallion in 22ct rose gold was also developed for these watches.
A visual sibling to the Tonda PF Chronograph, the new Tonda PF Annual Calendar updates the visual language that has so far been associated with the company’s signature calendar complication. We have a retrograde date, day, month, and 122-year moon-phase (as visible in both hemispheres), with central hour, minute, and seconds hands. Also available in steel and rose gold, with a warm grey dial, this is, in my opinion, the most classic Parmigiani of the bunch – an expert take on a complication, rendered in an idiosyncratic orientation.
Finally, the hero piece for the company’s 25th anniversary is the Tonda PF Split Seconds Chronograph, a limited edition of 25 watches, naturally. This model is, in many ways, a continuation of the visual identity started by the GPHG-winningTonda Chronor Anniversaire, released in 2016 for its 20th anniversary. This time around, Parmigiani has ditched the big date window at 12 o’clock and replaced the grand feu enamel dial with the characteristics of the rest of the new Tonda PF line and cased it all up in a lovely platinum case and matching bracelet. Surprisingly, the silver dial is also crafted from solid platinum.
Oh, and this movement is an absolute dream: The caliber PF361 is an integrated split-seconds chronograph that stands as one of Parmigiani’s most complicated movements. The main-plate and bridges are both solid rose gold, extensively openworked, and satin-finished and beveled by hand. It offers 65 hours of running autonomy, and (!) runs in 5 Hz.
It should surprise no one that I’m a fan of each of the watches that make up the new Tonda PF line. Part of me wishes that Terreni had jumped off by creating an all-new line with no connection to the past of the brand, but I also can’t fault what we ended up with. My recent preoccupation with split-seconds chronographs is well-documented on these pages, so the high-beat Tonda PF Split Seconds Chronograph is an obvious highlight for me here. Given its limited edition status, it wouldn’t surprise me if all 25 of those are snapped up in a hurry, but I’m hoping we’ll get a chance to see it at HODINKEE HQ in the near future. If not, I think at least one member of the new collection is due for a proper Hands-On treatment.

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Parmigiani Kalpa KALPAGRAPHE CHRONOMETRE

At SIHH 2018 Parmigiani Fleurier debuted two new Kalpa collection watches, with a $50,000 price gap, separated by the level of luxury and exclusivity one might be interested in. The more accessible of the two is the Parmigiani Kalpagraphe Chronometre and the more exclusive of the two is the Parmigiani Kalpa Chronor. What really separates these two very similar watches? The amount of gold and to a degree decorative effort. Both will likely make owners quite happy, while the Kalpagraphe Chronometre (relatively speaking) is a good value for the money. Parmigiani Kalpa KALPAGRAPHE CHRONOMETRE
The Kalpa case is among the first that made the Parmigiani brand stand out. Its combination of elegant curves (based on Fibonacci sequence numbers-based curves) and tear-drop style lugs offered a new perspective on a tonneau-style case design. Over the years Parmigiani has played with the Kalpa design, along with many others – helping it to stand out as being one of the most easily distinguishable, albeit still “insider crowd” luxury watch brands around. One of Parmigiani’s goals over the last few years was to step in the direction of a bit more mainstream style appeal. They’ve done this mainly in regard to the dial designs – which on the new Kalpagraphe Chronometre and Kalpa Chronor are among the most sensible, and utilitarian to date (albeit with plenty of brand personality).
Despite the tonneau-shaped case, Parmigiani designed the dials themselves to be round, with a frame of hour markers and dial texturing around the main dial on the face of the watches. We feel as though this strikes a good balance between character and functionality. We even give kudos to Parmigiani for stubbornly maintaining the “open” date window, which is a difficult design element to pull off correctly – and was rightly abandoned by many other brands seeking to implement it into a dial design. When integrated correctly, an open date window can be curved, allowing for a design element on the dial which is not overly square so as to detract from the aesthetic harmony of other curved elements on the face.
I am not entirely sure why Parmigiani decided to give these watches rather different names. Though I do understand why the all-gold movement model has the Chronor name. This name seems to be reserved for special watches Parmigiani produces with all-gold movements. Check out for example last year’s 2017 Parmigiani Tonda Chronor watch here, that contained a different version of this movement, and the Tonda-style case.
Inside the Kalpagraphe Chronometre and Kalpa Chronor are the in-house designed and produced (as well as decorated) Parmigiani caliber PF362 and PF365 movements respectively. Each is a fully integrated automatic-winding 12-hour chronograph that also includes the time and date. The movements are each COSC Chronometer-certified. Parmigiani is really trying to focus both on the aesthetic and performance appeal of the movements. In addition to the brand’s world-class movement surface finishing, the PF362 and PF365 calibers have 65 hours of power reserve and operate at 5Hz (36,000bph) – just like other “high-beat” movements such as the Zenith El Primero. Each of the movements have over 330 parts, with the PF365 having a few more parts given the more separated design of the bridges. It’s nice to see the tonneau-shaped movements filling the entirety of the rear of the Kalpa-style cases as seen through the sapphire crystal caseback window.
Operating the chronograph mechanism is lovely, and I appreciate Parmigiani fully investing in all important angles of the movement ranging from performance to decoration, as well as simple operation. While the PF362 (with its gold rotor) exists in the lower-priced Kalpagraphe Chronometre watch, the PF365 sits in the Kalpa Chronor with its almost entirely gold-material construction and unique bridge designs. The PF365 is clearly the more exclusive of the two movements, with its heavy emphasis on impressive visuals (and gold).
In addition to the gold movement in the Kalpa Chronor, it also has a solid gold dial (where as the Kalpagraphe Chronometre has gold indexes and hands only). The dials on both are very high-quality in their construction, with really meticulous detailing, and slightly different visual designs for each. On the wrist these new Kalpa watches are a bit larger than their dimensions might suggest – and we recommend them for medium to large-sized wrists. The larger lug structures will otherwise jut out beyond the wrist of smaller-sized wrists such as my own. On the correct-sized wrist the 40.4mm wide and 48.2mm long tonneau-style cases look particularly impressive. It’s the anti-round case for people who still like curves in their design. Each of the watches is a not too massive 14mm thick. Produced in solid 18ct rose gold, the well-polished cases are water resistant to 30m. Parmigiani made a point to mention how they don’t bore-out any of the gold material to save money (as some other brands do). It shows (feels) as you hold either the Kalpa Chronor or Kalpagraphe Chronometre in your hand as the weight is impressive (solid gold baby!).
The world “oligarch” came up more than once during our meeting with Parmigiani while viewing these fine timepieces. There is a distinctly loud, albeit proud presence to these watches as they are formidable wrist statements unto themselves. That they are produced by a fine house known for their quality and distinctiveness is where the proud part of the equation comes in. It is one thing to be loud, it is another thing to be loud while still expressing a degree of good taste. Price for the Parmigiani Kalpagraphe Chronometre

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Parmigiani Tonda replica

“L’adresse de messagerie que vous avez entrée est introuvable” was the response I received when inquiring about the status of my watch. “The email address you entered could not be found” is not the response anyone should receive when contacting the representative of a high-end watch company about an expensive watch that failed less than a year after purchase. But it was typical of the level of service I received from Parmigiani Fleurier USA. This is the story of my Tonda 1950 and the long wait to restore it to working order. Parmigiani Tonda GT STEEL SILVER
I have always wanted to have a Parmigiani Fleurier watch in my collection. I first became aware of the legendary Swiss brand when researching the pieces listed in an auction catalog. It was the distinctive lugs that got my attention, mixing classic elements into a look that was hyper modern. I soon learned about Michel Parmigiani, the celebrated watchmaker and businessman behind his namesake brand and for the resurgence of watchmaking in the Val-de-Travers north of Geneva.

Parmigiani is a high-end brand, responsible for a decade of fantastic and complicated Bugatti watches and often including gems and precious metals like palladium and platinum. There are no low-end Parmigiani watches, with even the simple Tonda sporting a heavy gold case and in-house micro-rotor movement. Even old or at auction, Parmigiani models are out of reach for average watch collectors. And exotic watches like these often need expensive service. Parmigiani Tonda ANNUAL CALENDAR SLATE

Traveling for work, I often visited the watches in The Atrium shop at the Venetian/Palazzo Resort in Las Vegas. They carried unusual brands like Christophe Claret, Chronoswiss, and Parmigiani, giving a rare look at some interesting watches. Last march, I was surprised to find that the store, owned by duty-free giant Hudson Group, was closing. This presented an opportunity to buy at a discount, yet still from an authorized dealer with the full warranty. I dove in to the remaining selection.
There were two watches that caught my eye: A classic Chronoswiss Regulateur C.122 and an unusual Parmigiani Tonda 1950. Although both sported rose gold cases, the liquidation sale presented the opportunity to purchase them at “steel case” prices. Sold! I took home the pair, complete with authorized dealer paperwork and warranty.

Both are thin automatic dress watches in rose gold, but they couldn’t be more different. Each reflects the watchmaking focus of its founder. The Chronoswiss C.122 features Gerd-Rüdiger Lang‘s signature regulator complication, with separate hands at 12, center, and 6 for hour, minute, and seconds. The reverse side reveals a re-engineered classic Enicar automatic movement, a particular hobby for Lang. The Parmigiani is powered by Michel Parmigiani‘s micro-rotor PF701 movement, a classic design reminiscent of the one he designed for Chopard that established his bona fides. The Chronoswiss is enthusiastically classic, with its huge onion crown and scroll lugs, while the Parmigiani is obliviously modern.
Although I love the Chronoswiss Regulateur, the Parmigiani Tonda is obviously superior in style and workmanship. This is to be expected, since it sits in the “haute horology” rather than the mere “luxury” segment of the watch market. These are not competitors!

Micro-rotor movements have a long history, and it’s not all positive. First appearing in 1958, a small inset rotor allowed Büren and Universal Genève to deliver a thinner automatic movement than was otherwise possible. Piaget was the champion of the micro-rotor in the 1960s, delivering the thinnest movements ever seen, while Büren contributed theirs to the famous Chronomatic movement in 1969. The design is usually seen in high-end luxury movements today, from Patek Philippe to Chopard to Parmigiani and Armin Strom.
I was not surprised the first time my new Parmigiani stopped. The problem with micro-rotors is that they generate less torque as they turn, which means less-efficient winding of the mainspring. Watchmakers attempt to overcome this by using exotic materials with greater density, including tungsten, gold, and platinum. Many also use uni-directional winding, which they claim improves efficiency and reliability. Still, it is widely understood that micro-rotor automatic movements often run down when used in a sedentary manner, such as sitting at a desk. Parmigiani Tonda 1950 TOURBILLON

I decided to put the Parmigiani on my watch winder to make sure it was fully wound before wearing it. This would also allow me to measure its timekeeping performance over a longer period. I was pleased to see that the watch gained under 3 seconds per day on average over two weeks, with very little variance between being worn or sitting on the winder.

But I became alarmed a few days later when I again found the watch stopped, despite sitting in the winder. I wound it by hand, making sure I could see the barrel turning many times. But it stopped later that day anyway. I tried winding it by hand and wearing it, even turning it over and over in my hands and watching the winding gear turning. Still, it only ran for a few hours. And the timekeeping became erratic too, from gaining a few seconds a day to losing dozens. Something was terribly wrong with the Tonda!
Although the Tonda was not performing well since purchase, I wasn’t sure it needed service until I went through a more exhaustive test. I tried wearing it every day for a week and it stopped. I tried leaving it on the winder and it stopped. Then the pandemic came and everyone had more important things to do so I set it aside for a while. Still, I was concerned that if I waited too long the warranty would be up and I would be stuck with a potentially large service bill on a brand new watch.

Once the lockdown was over, I decided I needed service. Since the selling dealer was out of business, I reached out to Parmigiani Fleurier through their website, asking for a service referral. They advised that their Miami boutique would take care of the matter, and connected me with an employee there, who I will refer to as Person X. He said that he would be able to handle the service as soon as their shop reopened and would contact me but never responded further. Still, two weeks later I emailed back and Person X said they were again open for service.
Person X advised me to mail the timepiece to the boutique, but was not specific about packaging or what items to include. Later he did tell me I would have to include the original warranty card and a photocopy of my receipt. But there was no “official” document showing the address, what to include, how to package the watch, or what the procedure would be. Just a casual email saying, essentially, “send me your watch!”

This is rather nerve-wracking considering that we are talking about a rather valuable timepiece. I had assumed they would have a standard instruction sheet or even a pre-paid box to use. The whole transaction felt very ad-hoc, like they had never before serviced a watch via mail before.

Then there was the issue of shipping. My local FedEx store refused to insure the watch. I later learned about the FedEx Declared Value Advantage program, but the store did not suggest this even when I asked about insurance. Reluctantly, I packaged my watch and the original warranty card into a special watch mailer box I had on hand, packaged that into a generic FedEx box, and shipped it off to Miami. It would be really nice if the company had helped out with this!

Suggestion: Watch companies should have a “service package” that they mail to customers, including an appropriate mailing container and packaging material and a professional instruction sheet. They should also negotiate and provide pre-paid insured shipping with FedEx or UPS.
I had also assumed that Parmigiani would take a “hands on” customer service approach, talking me through the process with a phone call, or at least a few pleasant emails. This is how the Jaeger-LeCoultre boutique in Las Vegas treats me, and it really helped reassure me.

I was relieved when Person X emailed me right on time to let me know he had received the watch and passed it on for service. But that was the last I ever heard from him. The promised “2-3 weeks” passed and no one contacted me. I decided that the pandemic must be affecting service and I should be patient. So I waited.

Two months after mailing my watch, I emailed again. The email bounced. “Unfortunately Person X is no longer with the company. Please contact Person Y” I received the same bounce from the Parmigiani employee who had referred me. And Person Y? His email bounced too!

I was alarmed to discover that the Miami boutique was no longer listed on the Parmigiani website. Where did my watch go? Who had it? Why did no one contact me?

Suggestion: Assign a primary in-house contact to every service request and track them internally to ensure that they receive timely updates on their service status and are treated as valued customers.
At this point, I panicked. I tried contacting Parmigiani again (even making a telephone call to Switzerland) but they were still closed for the Summer holiday. I also reached out in online forums to ask for help from other Parmigiani owners. The next week, when Parmigiani reopened, I was able to reach someone internally by phone. Person Z emailed back and took over contact with me and their in-house watchmakers regarding my service.

Person Z contacted me again a little over a week later to inform me that the repair was complete and my watch was on the way back to me. The watch did indeed arrive the next day and appeared to be in good working order. One disappointment is that Person X had not instructed the watchmaker to leave the case un-polished so it appears slightly softer around the edges now. It was also much brighter pink, though it has mellowed since.One concern remains: I have no idea what service they did to the watch. Unlike other companies, which have provided me with a basic breakdown of the service performed, I received nothing more than the watch and my original documents. Did, as I suspected, the mainspring break? Did they completely disassemble the watch? Did they time it for accuracy? Did they test it for water resistance? I have no idea except that the watch now appears to function as it did the day I received it.

Suggestion: Communication should be more complete and helpful, and customers should received at least a basic report of what repairs were done and what tests were performed. Some watch companies provide this, but Parmigiani did not. There should also be an extended warranty covering at least the service performed.
The company did return the watch in a nice service box. And, on my request, Person Z also included an extra “pillow” for the lovely watch roll that shipped with the watch originally. I sincerely appreciate this.

I also appreciate that the watch appears to be fully functional once again. It isn’t as accurate as it once was, suggesting that the watchmaker did not properly adjust it, but it still keeps good enough time.

I hope I never again have an issue with my Parmigiani, though I do expect I will have to return it for service at some point in the future. Now that I have some contacts, including a referral to an authorized dealer, I hope I will not have to go through all this alone.
My fundamental concern is a lack of “ownership” of customer service, and this is an issue for many companies. Swiss watch brands have long relied on retailers for sales and customer support, but this channel is failing. The internet, the boutique system, and the pandemic have essentially eliminated the traditional manufacture-retail-consumer channel, yet companies have not built a new one to take its place. My interaction with Parmigiani Fleurier was disappointing at nearly every turn, placing far too much of the engagement on my shoulders. Luxury watches should come with “concierge service” and that is not how I was treated.

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Parmigiani Fleurier Toric Fleur PFC803-1500020-HC6181

A passionate admirer of Japanese culture, it was only natural for Michel Parmigiani to design a very elegant timepiece to celebrate hanami, the Japanese custom of admiring the beauty of flowers, in his own unique way. The new Toric Fleur, presented in a rose gold case made entirely within the Parmigiani Fleurier watchmaking center, features a delicate lace design of marguerites on its dial. PFC803-1500020-HC6181
The new Toric Fleur, presented in a rose gold case made entirely within the Parmigiani Fleurier watchmaking center, features a delicate lace design of marguerites on its dial. A long-time student of nature and the golden ratio, he was inspired by the subtle …
Michel Parmigiani is passionate about Japanese culture, so it was only a matter of time before he designed a timepiece dedicated to hanami – the Japanese custom of admiring the beauty of flowers. The new Toric Fleur, announced on Watches & Wonders, features a rose gold case and a delicate lace design of marguerites on its dial. The timepiece is made entirely by the Parmigiani Fleurier watchmaking centre.
Parmigiani Fleurier Toric Fleur. By Editor_wr On Jun 10, 2020. A passionate admirer of Japanese culture, it was only natural for Michel Parmigiani to design a very elegant timepiece to celebrate hanami, the Japanese custom of admiring the beauty of flowers, in his own unique way. The new Toric Fleur, presented in a rose gold case made entirely within the Parmigiani Fleurier watchmaking center, …
The new Toric Fleur, presented in a rose gold case made entirely within the Parmigiani Fleurier watchmaking center, features a delicate lace design of marguerites on its dial. A long-time student of nature and the golden ratio, as well as a passionate admirer of Japanese culture, Michel Parmigiani was inspired by the subtle grace of this flower as seen in the meadows of the Swiss Jura.

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Parmigiani Fleurier Toric Chronometre

Parmigiani Fleurier Toric Chronometre. Parmigiani Fleurier is a Swiss brand of luxury watchmakers founded in 1996 in Fleurier, Switzerland, by Michel Parmigiani. For twenty years, the Parmigiani Fleurier signature has resided within timepieces that command utmost respect. Their latest masterpiece is a modernized interpretation of the first watch that Michel Parmigiani designed back in 1996.
The Toric Chronomètre is a COSC-certified chronometer wristwatch with date. The Toric Collection, you might say, stands out amongst the other Parmigiani collections by not standing out; the cases are round and the lug shapes in general are more conventional than those in any of Parmigiani’s other families of watches.
This detailed review of the Parmigiani Fleurier Toric Chronometre. By taking a reflective look at the past, you sometimes discover forgotten gems. The first watch designed by Michel Parmigiani, the Parmigiani Fleurier Toric Chronometre, was unveiled in 1996. Its purpose was clear, to impart the hours, minutes and date.
Parmigiani Fleurier Toric Chronometre Watch Hands-On. At SIHH 2017, Parmigiani released an interesting and subtle “new” watch with the Toric Chronometre. It is actually a modernized interpretation of the first watch that Michel Parmigiani designed in 1996. The 2017 Parmigiani Fleurier Toric Chronometre is a bit larger, but in many ways is said to be a very faithful manifestation of Mr. …
Meet the new Parmigiani Fleurier Toric Chronomètre, a contemporary interpretation of the first watch designed by Michel Parmigiani, which displays the time and date only. Of course, there are a few extra embellishments that make this watch more than just your standard three-hander with a date. This is Parmigiani after all. Read on to learn more.
At SIHH 2017, Parmigiani released an interesting and subtle “new” watch with the Toric Chronometre. It is actually a modernized interpretation of the first watch that Michel Parmigiani designed in 1996. The 2017 Parmigiani Fleurier Toric Chronometre is a bit larger, but in many ways is said to be a very faithful manifestation of Mr. Parmigiani’s original vision from the mid-1990s.
Parmigiani’s Toric collection contains models with busy, colorful dials and complications like minute repeaters and tourbillons. This Parmigiani Fleurier Toric Chronometre goes back to the roots of Parmigiani, in 1996, when the brand was founded: a simple visualization of the time.

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Parmigiani Fleurier Toric Tourbillon

Parmigiani Fleurier is proud to introduce the new Toric Tourbillon Slate, a distinguished timepiece representing the quintessence of refined watchmaking. The ultra-thin PF517 movement, comprising a platinum micro-rotor, bridges with côtes de Genève decoration, and flying tourbillon, was developed following in-depth studies by the Manufacture’s master watchmakers.
As its name implies, the Parmigiani Fleurier Toric Tourbillon Slate is equipped with Breguet’s whirlwind invention. However, this is no ordinary tourbillon, it is a flying tourbillon, invented by Alfred Helwig in 1920. Unlike a regular whirlwind, the flying tourbillon is supported from underneath and eschews an …
The prices shown are Parmigiani Fleurier’s recommended retail prices, including VAT where applicable. … 30 seconds tourbillon 60 seconds tourbillon Annual calendar Big date Calendrier annuel Chronograph Date Day/night Flyback Hegirian perpetual calendar Hijri perpetual calendar Hours, … All Toric Collection. Novelties All watches Pieces of …
Parmigiani Fleurier. Like everything that Parmigiani Fleurier creates, the all-new Toric Tourbillon Slate watch is the epitome of elegance and timelessness, but with a bit of contemporary …
The 2020 Parmigiani Fleurier Toric Tourbillon Slate M ichel Parmigiani launched his namesake watch brand in 1996, beginning with the Toric. More than two decades later the Toric represents a culmination of the know-how of Parmigiani Fleurier, its …
The latest to join the line up is the Toric Tourbillon Red Gold Slate, an extra-thin wristwatch with a flying tourbillon. Initial thoughts Though Parmigiani has tried its hand at contemporary case designs, its true strength is still classical style that references Breguet and other past century greats that Mr Parmigiani is familiar with thanks …
“Like everything that Parmigiani Fleurier creates, the all-new Toric Tourbillon Slate watch is the epitome of elegance and timelessness, but with a bit of contemporary interpretation. Owned by the Sandoz Foundation, the Parmigiani brand was founded in 1996 by Michel Parmigiani, a clock restorer and master watchmaker. Parmigiani Fleurier Toric Tourbillon Replica Watch PFH479-1600200-HA1241
Parmigiani Fleurier has introduced the Toric Tourbillon Slate. The watch was created in recognition of the Watches & Wonders’ digital platform launch. It features a flying tourbillon automatic movement, which is visible through the sapphire caseback. It is housed in a 42.8 mm, 18-carat red gold case and is limited to only 25 pieces.

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Parmigiani Fleurier Toric Tecnica

Parmigiani Fleurier Toric Tecnica The Tecnica Ombre Noire is an exceptional timepiece in more ways than one. This unique, poetically named piece by Parmigiani Fleurier celebrates a variety of complications from the great tradition of Haute Horlogerie, suc
The Tecnica Ombre Noire is an exceptional timepiece in more ways than one. This unique, poetically named piece by Parmigiani Fleurier celebrates a variety of complications from the great tradition of Haute Horlogerie, such as the perpetual calendar, minute repeater and tourbillon, whilst offering a very contemporary finish.
The Tecnica Ombre Blanche, part of Parmigiani Fleurier ‘s Toric collection, is an extremely complex timepiece as it offers a minute repeater which chimes the hours, quarter hours and minutes, a tourbillon, a perpetual calendar and a power reserve indication,
From the Toric to the Tecnica. The Toric holds a special place in Michel Parmigiani’s heart; it was his first watch. Unveiled in 1996, the Toric has become a pillar of Parmigiani Fleurier’s highly diversified family of watch collections.
The prices shown are Parmigiani Fleurier’s recommended retail prices, including VAT where applicable. Parmigiani Fleurier reserves the right to change the prices and model selection at any time.  Parmigiani Fleurier Toric Tecnica Replica Watch PFH466-1000201-HA1441
Parmigiani Fleurier is proud to introduce the new Toric Tourbillon Slate, a distinguished timepiece representing the quintessence of refined watchmaking. The ultra-thin PF517 movement, comprising a platinum micro-rotor, bridges with côtes de Genève decoration, and flying tourbillon, was developed following in-depth studies by the Manufacture’s master watchmakers.

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Parmigiani Fleurier Tonda METROPOLITAINE SELENE

TONDA METROPOLITAINE SELENE PFC283-0063300-B00002. The Calibre PF318 is an automatic-winding mechanical movement. Its two series-coupled barrels ensure 50 hours of autonomous and exceptionally regular operation.
The Tonda Métropolitaine Sélène is an elegant and refined creation. If the reference to the lunar phases adds a poetic touch, enticing you to daydream, it is also a feminine interpretation of a great mechanical watchmaking classic. It is both style and substance.
The prices shown are Parmigiani Fleurier’s recommended retail prices, including VAT where applicable. … Collection Tonda Metropolitaine selene Collection. Novelties All watches Pieces of Exception The Brand. History Michel Parmigiani Creation Movements Dials Cases Components Restoration. Restoration workshop A source of inspiration …
The Tonda Métropolitaine Sélène is an elegant and refined creation. If the reference to the lunar phases adds a poetic touch, enticing you to daydream, it is also a feminine interpretation of a great mechanical watchmaking classic. It is both style and substance.
With so much beauty on the outside, the Parmigiani Fleurier Tonda Métropolitaine Sélène Galaxy is naturally equally as lovely on the inside. The 205-part Calibre PF318 automatic-winding mechanical movement powers the watch. The movement beats at 28,800 vibrations per hour and, thanks to two series-coupled barrels, offers 50 hours of power reserve.
Parmigiani Fleurier has expands its Tonda Métropolitaine Sélène range following the launch in 2016, with a new model in rose gold. This model displays the moon phases with a new movement produced entirely in-house and set in a modern, refined rose gold case. The Tonda Métropolitaine Sélène in rose gold displays a dial made from highly reflective white mother of pearl, …
With its two bronze-colored engraved moons, which appear and disappear behind the wisps of a cloud, the Tonda Métropolitaine Sélène corresponds to the typical moon phase model. Although seemingly classic, on closer observation it reveals a series of refined features, giving this piece touches of distinction that make it unique.